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Natwest apologises after customer told 'all vegans should be punched in the face'



A major British banking group has apologised after woman who called to apply for a loan was told "all vegans should be punched in the face."


The woman, who requested not to be named, told her story to BBC Radio Bristol.


She had contacted them to ask for a £500 loan for a course so she could become a vegan nutrition consultant.


She said:

"When you’re calling up a really big organisation like NatWest you just don’t expect that kind of response.
"He wasn’t happy to be speaking to me at all; his tone was really unpleasant.
"Being vegan is a lifestyle choice, I shouldn’t be penalised for it especially by a big organisation. It’s really unfair."

The banking group has since apologised to the customer.


In a statement they replied:

"We are extremely sorry for the way our customer was treated by a member of our staff and apologise for any distress and upset this behaviour has caused.
"These comments were wholly inappropriate and we have commenced disciplinary proceedings.
"We have also provided feedback to the relevant sections of the bank to ensure that lessons are learnt and that a situation like this never happens again."

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